Terms of Use

These Terms govern your use of Paylence. By creating an account or using the service, you agree to these Terms and our Privacy Policy.

Your account

You must provide accurate information, keep your sign-in details and transaction PIN confidential, and promptly report suspected unauthorised access. You are responsible for activity performed through your account where permitted by law.

Verification and access

Some features require identity verification. We may restrict, suspend, or close an account where required for security, fraud prevention, legal compliance, or a breach of these Terms.

Transactions and third parties

Payment, bill, card, virtual-account, and other services may be delivered by regulated third-party providers. Availability, processing times, fees, limits, reversals, and eligibility can vary. Always review transaction details before confirming them.

Acceptable use

You must not use Paylence for unlawful activity, fraud, money laundering, account abuse, or attempts to interfere with the service or another user's account.

Changes and support

We may change these Terms or the service when reasonably necessary. Continued use after an updated version is posted means you accept the updated Terms. Contact Paylence support through the application for help with your account.